Availability, support, backups and maintenance – what you can expect from Floowa in day-to-day operation.
| Target availability | 99.9% as an annual average. Announced maintenance and disruptions beyond our control, such as force majeure, are not counted. |
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| Maintenance | Whenever possible, we announce planned maintenance in advance. New versions are installed at night between 02:00 and 03:00 (German time); the expected interruption is less than 3 minutes. |
| Hosting | In a data centre in the EU, operated by LBY IT from Thannhausen in Bavaria. |
| How to reach us | Via support ticket directly in Floowa under “Help & support”. Your request goes straight to the right person, and you can see its status at any time. |
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| Service hours | Monday to Friday, 08:00 to 18:00 (German time), except on public holidays in Bavaria. |
| Response time | You receive a first response within 6 hours during service hours. Example: a ticket sent on Friday at 16:00 is answered by Monday at 12:00 at the latest. |
| Frequency | Once a day, complete and encrypted. |
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| Storage | On a separate server in the EU. Backups are overwritten after 30 days at the latest. |
| Restore | Restoring from backup has been tested. In an emergency we restore the state of the last daily backup. |
Floowa is made for small and mid-sized companies and public administrations. For larger organisations, we are happy to discuss what Floowa can do for you.
The values above are targets, not contractually guaranteed service levels. Binding are our Terms